When will my order be shipped?
All orders are processed in the order they are received. Orders are processed Monday through Friday, excluding major U.S holidays.
Processing times range from 24 to 48 hours. Please allow up to 72 hours to receive your tracking information.
Shipping timeline estimates do not include processing and begin once the packaged order has left our facility.
Our daily shipping cutoff time is 3PM PST.
Where do you ship to?
We ship to all 50 States in the U.S, Puerto Rico, Guam, and U.S Virgin Islands addresses. We also ship internationally, but international customers must be familiar with their country's customs laws. JasmineVape is not responsible for the confiscation of items by international customs agencies.
Please note: Certain orders will be shipped to the cardholder's verified billing address. If we are unable to verify this address, the order may be cancelled. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).
Estimated Transit Times
Shipping estimates begin once processing has been completed.
Processing times range from 24 - 48 hours and do not include weekends.
Tracking information will be sent once the package leaves our facility, typically within 72-hours of purchase.
USPS First Class Mail ("snail mail") 2-7 Business days* in transit (Uninsured)
USPS Priority (standard shipping) 2-6 Business days* in transit (Insured, up to $100)
USPS Priority Mail Express 1-2 Business day* in transit (Insured, up to $100)
USPS DOES NOT OPERATE ON SUNDAYS
For DOD / Military Orders:
APO/FPO: Shipment can take up to 14 days in transit.
We do not guarantee transit times and shipping fees are non-refundable through us.
However, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:
USPS: Only Priority Mail Express is guaranteed*
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.
Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office.
USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by USPS.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of JasmineVape, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. JasmineVape strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. JasmineVape is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.